Service Calls Overview

Option 1: M&O Service Request webpage
How to Place a Service Call
The M&O Service Requests webpage allows anyone who has access to the internet to report school maintenance service calls directly from their computer.	You can access the M&O Service Requests webpage at https://mo.laschools.org/applications/mo/workorder-request/ Instructional Flyer
Option 2: LAUSD Service Calls (Mobile Application)
LAUSD Service Calls is a free and easy to use mobile service that allows anyone within the LAUSD boundaries to report school maintenance service calls using their mobile phone.	For additional information, please visit our Mobile Apps page at https://facilities.lausd.org/apps/pages/mobile-service-requests
For emergency services during regular business hours (M-F 6:30 AM - 3:30 PM), please begin entering a service request by entering a school name on the M&O Service Request web page, then call the number for the M&O Area that is presented on screen. For emergency services outside regular business hours (M-F 6:30 AM - 3:30 PM), please contact School Police Department at (213) 625-6631.

How to Check the Status of a Service Call

M&O Service Request Web Page
If a Service Call was placed in the M&O Service Request web page, go to http://mo.laschools.org/applications/mo/workorder-request/. Click the "View All" option under My Requests.
LAUSD Service Calls (mobile application)
If a Service Call was placed in the LAUSD Service Calls mobile application, launch the mobile application and select the My Reports tab.
Service Call Unit
If a Service Call was placed with the Service Call Unit, the Service Call Unit customer service representative provided you with a Work Order number(s) assigned to the call. Check the status by searching for the Work Order number(s) in M&O's Asset Management System, Maximo (if available), the Principal's Corner Webpage, Service Call tab, or by calling the Service Call unit and referencing the number.
Principal's Corner
View All Service Call Statuses at School Location If you would like to view all Service Call statuses for your school location regardless of how the call was placed and by whom; go to the Principal's Corner webpage, Service Call tab. Service Call Statuses WAPPR - The service call is waiting for approval. APPR - The service call is approved. INPRG - The service call is in progress. WMATL - The service call is waiting for material. FCOMP - The field work for the service call is complete. COMP - The service call is complete. CLOSE - The service call is closed. CAN - The service call is canceled. LAUSD Service Call Statuses Submitted - The service call is waiting for approval. ReferredtoDept - The service has been routed to the appropriate M&O department. Closed - The service call has been completed Cancelled - The service call has been cancelled

Service Call Priority

Service Calls are routed in three separate priorities: Routine, Urgent, and Emergency.

05 = Emergency (Highest)
Work must start immediately and continue until completed. Failure to address the situation will result in shutdown of facility, known reduction in quality of process, and/or imminent danger to life, safety, health, and/or environment.
04 = Urgent (Very High)
Corrective action is required to start within 48 hours to prevent an emergency condition.
03 = Routine (Medium)
Requires normal planning and scheduling. Work to be scheduled at the earliest available opportunity. Corrective action is required to respond within 30 days.

Service Calls Overview

Service Calls Overview

How to Place a Service Call